Cancellation Policy
We understand that sometimes our students may need to cancel lessons. To ensure a fair and efficient system for both students and instructors, we have implemented the following cancellation policy:
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Cancellation Window: Students must provide a minimum notice of 24 hours before the scheduled lesson time for any cancellations or rescheduling requests. This allows us to accommodate other students who may be interested in filling that time slot.
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Notification Process: Students should notify their instructor or administrator via phone, email, or text to inform them about the cancellation or request rescheduling. The cancellation notice should include the student’s name, the date and time of the lesson, and the reason for cancellation if possible.
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Make-Up Lessons: If students provide the required 24-hour notice for cancellation, they will be eligible for a make-up lesson. Make-up lessons are subject to instructor availability and should be scheduled within a reasonable timeframe (typically within 2 weeks) from the original lesson date. If the instructor is unavailable for a make-up lesson, an alternative arrangement will be discussed with the student.
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Late Cancellations and No-Shows: Cancellations made with less than 24 hours’ notice will be considered late cancellations. In the event of a late cancellation or a no-show, the lesson fee for that session will be forfeited, and no make-up lesson will be provided. We encourage students to inform us as soon as possible, even in case of emergency, to discuss possible alternatives.
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Instructor Cancellations: In the event that an instructor needs to cancel a scheduled lesson, every effort will be made to provide advance notice to the student. If advance notice is not possible, the student will be offered a make-up lesson at a mutually agreed-upon time.
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Exceptions: Exceptions to this cancellation policy may be made in cases of emergencies, serious illness, or extenuating circumstances. Such situations will be evaluated on a case-by-case basis, and the final decision will be at the discretion of the music school administration.
Please note that this cancellation policy helps us maintain a consistent schedule and ensures fair treatment for all students. We appreciate your cooperation in following these guidelines. If you have any questions or concerns regarding this policy, please feel free to reach out to us. Thank you!
How to Set Up Your Tech for Lessons
- Make sure you are using a computer for lessons, not a phone or tablet. Zoom has advanced audio features you’ll need that are not available on phones and tablets.
- Download and install the latest version of Zoom.
- In the upper left-hand corner of your Zoom screen, make sure Original Sound for Musicians is on.
- In Zoom’s Audio Settings, turn high-fidelity music mode on, echo cancellation off, and stereo audio off.
- Use wired headphones with a built-in microphone, or with an external microphone if you have one. (Wired headphones reduce latency.)
Use an ethernet cable connected directly to your router and turn off Wi-Fi on your computer. (A hardwire internet connection also reduces latency.)